At Private Matters Counseling Services, while we are usually in the office, we cannot answer the telephone when we are with a client. When we are unavailable, you will get our private voicemail, so please feel free to leave a detailed message. After leaving a message, we typically return calls on the same day or at least within 24 hours with the exception of weekends and holidays.
If you are a current client and wish to speak to your clinician between sessions please note securing a phone meeting is the best way to ensure your clinician is free to speak with you and address your between-session needs if any should arise.
To request an initial appointment, please fill out the Schedule an Appointment section on the website, or email us at email@example.com.
If you do not hear back from us within 48 hours after completing the Scheduling An Appointment or sending an email, please call. While we check our email daily, unfortunately due to the masses of bulk mail that come in, occasionally client emails get mistakenly bumped into the bulk mail folder where they can easily be overlooked.
Existing clients seeking an appointment should do so by scheduling an appointment in the Patient Portal.
IMPORTANT: If you wish to email your clinician a brief update between sessions that might be helpful for them to read before your next session, please do so in the Patient Portal.